Terms & Conditions
Townlands Carnival, a 3 day music festival in Co. Cork Ireland, asks you to please be aware of terms and conditions relating to the purchase of tickets and at the festival itself.
Tickets & Admission
1. Admission RIGHTS to Townlands Carnival is reserved.
2. We will refuse admission without a valid e-ticket. (One barcode issued per e-ticket – do not duplicate) We will only accept tickets issued online or from official ticket sales offices.
3. Ticket are non- transferrable. There will be no refunds for tickets other than in the cancellation of the event.
4. Tickets are in the form of barcodes and will be scanned in upon entry; once a barcode has been swapped for a wristband it cannot be used again.
5. In order to facilitate the, security safety and comfort of all guests the organisers and Premises Licence Holder reserve the right to refuse admission.
6. Admission is at the ticket holder’s own risk. The event organisers/ Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
7. Townlands Carnival can only verify the authenticity of tickets purchased directly from the festival website or official ticket provider. Do not buy tickets from other third party sources, as we cannot ensure these tickets are genuine. Invalid or duplicate barcodes will not be allowed entry into the festival site.
8. In the event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.
9. Wristbands are non-transferable. As a general rule, wristbands are to be worn on the wrist for them to be valid; if necessary and approved by Townlands Carnival, however, your wristband may be worn on another limb provided that the wristband cannot be removed without damaging it. Damaged wristbands – those re-sealed or severed, whose fastener has been opened, whose diameter exceeds that of the wearer’s fist or which have been tampered with in any way, etc. – are invalid. Townlands Carnival will not replace damaged or lost wristbands. Townlands Carnival will initiate proceedings against anyone forging tickets or participating in ticket forgery.
1. The artist and performer line-up and all billed attractions may be subject to change at any time without notice.
2. Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organisers’ prior written consent.
3. As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.
4. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.
5. NOTE: There is a limit to the amount of alcohol you can bring on site. You may bring up to 16 x 440ml cans of lager/cider/beer, 17 x 250ml cans of premix spirit drinks or a 3-litre box of wine or 7 litres of cider/lager/beer, in plastic bottles or cans. 1 x litre wine (not available in box) decanted into plastic bottle. Bottled spirits are not allowed. You may bring this with you on arrival to the festival only. There is no re-entry with alcohol. NO GLASS is to be brought onto site for safety reasons. You can bring sealed plastic bottles of water or soft drinks only.
6. If you are arriving in a live-in vehicle, please be aware that we will not allow any sort of unsealed container with liquid in it.
7. In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking Areas. Failure to comply with these regulations and event signage may result in ejection.
8. If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.
9. Please use bins and recycling points provided.
10. The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so. 11. Townlands Carnival is for lovely people to come
and have a weekend of fun, escapism, and mental, visual and aural stimulation.
12. Strictly no animals (with the exception of Guide dogs and police dogs) will be allowed on the site.
13. Warning: exposure to loud and excessive music maybe damaging to your hearing.
14. Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.
15. Parents are reminded that some areas of the festival, especially immediately in front of the stages are inappropriate for children.
Please note that after 10pm there may be shows that are inappropriate for children.
1. You may be searched at the entrance. Any items that the organisers consider to be used in an illegal or offensive manner shall be confiscated and you will not be permitted entry to the festival site.
2. Police dog units will be searching on gates at ALL TIMES. You may be body/bag searched at the gates, onsite or when leaving. Do not bring drugs or contraband items into the festival.
3. Townlands Carnival have a No Drugs Policy. No legal highs or illegal substances may be brought into the festival site, including nitrous oxide. Anyone caught in possession of such substances can be refused entry or ejected immediately from the festival site.
1. Challenge 21 operates on all gates as well as all bars. If you are fortunate enough to look under the age of the 21, you will be required to provide ID that proves your age. If you cannot provide ID, you will be refused entry into the festival site.
2. Accepted ID includes; photographic driving license, a passport & PASS hologram proof of age card. Photocopies will not be accepted.
3. Anyone under the age of 18 entering on a Teen Ticket must be accompanied by an Adult Ticket holding parent or guardian aged 25 or over.
4. Any person under the age of 18 who has purchased an adult ticket rather than a Teen Ticket will be refused entry into the festival.
5. By purchasing a Child Ticket (age 12 & under) or Teen Ticket you are confirming that you are the parent, legal guardian or nominated guardian and both must ware a wristband displaying this.
6. Child and Teen ticket holders can only enter the festival with the person who purchased their ticket. i.e. their parent, guardian or nominated guardian. Any teen ticket holders attempting to enter the festival without this person will be denied entry. For safety reasons, any persons attempting to enter the festival with a child ticket holder, must be able to prove they bought the ticket for the child and / or is their parent, legal guardian or nominated guardian.
7. Teen ticket holders must camp in the same location as their families.
8. Teen Ticket holders must be accompanied by their parent / guardian at all times after 10pm.
Code of Behaviour for Staff, Child Centred approach for Facilitators and Staff. All facilitators and staff working with young people on behalf of TOWNLANDS CARNIVAL 2017 are required to:
• Use appropriate language
• Lead by example
• Create an atmosphere of trust
• Respect personal boundaries
• Discuss and establish ground rules for each activity with the group Be aware of children’s limitations and of any specific special needs / requirements
• Ensure that contact numbers for parents and or TOWNLANDS CARNIVAL 2017 staff are to hand
• Each unaccompanied child participating in an activity must be registered i.e. name, address and phone number, any special needs or requirements should be noted.
• All staff must be made aware of TOWNLANDS CARNIVAL 2017’s child protection policy and procedures.
• Any concerns regarding children or young people must be reported to the Designated Liaison Person.
• A minimum of two adults must be present when facilitating workshops.
• When appropriate, permission to take photographs must be secured.
• Junior volunteers (under 18) are not given responsibility for the supervision of children and are not taken into account in terms of adult: child ratios.
All children and young people are to:
• be treated equally
• be treated with respect
• be listened to
• be involved in decision-making processes as appropriate
• be encouraged and supported
• Engage in a fun learning process and experience.
Health and safety
• Do not leave children/young people unsupervised or unattended.
• Do not allow children to use any dangerous materials.
• Provide a safe environment.
• Be aware of accident procedure and follow accordingly. This is established through staff training.
TOWNLANDS CARNIVAL 2017 Designated Liaison Person regarding child protection and welfare is TBA1 and she has been designated as the person to contact if you have an issue or concern about any aspect of a child’s or young person’s safety and welfare. It is the responsibility of this person to support and advise staff about policy and procedures in relation to child protection and to ensure that procedures are followed. It is also the responsibility of the Designated Liaison Person to liaise with the Health Services Executive or Gardaí where appropriate. TBA1 can be contacted at the TOWNLANDS CARNIVAL 2017 offices on Ph: TBA. TBA2 has been designated as deputy to TBA1 and can be contacted at TOWNLANDS CARNIVAL 2017 offices. TBA3 has been appointed as the Deputy to TBA2.
Recording and Reporting Procedures
All incidents are to be recorded in the ‘incident book’. This book is kept in the TOWNLANDS CARNIVAL 2017 office in a safe place. When recording an incident staff should record:
• all details: date, time and people involved. Information should be factual and should outline the specific reasonable grounds for concern.
• The administrator as Designated Liaison Person is to be informed of the incident. Event Control is also to be informed through TBA1.
• Any information shared is to be treated with the utmost confidentiality
• The Health Services Executive may be contacted for advice and consultation, prior to a report being filed and as soon as possible after an event has been reported.
• If there are reasonable grounds for concern the Designated Liaison Person will contact the Duty Social Worker in the HSE and make a report without delay.
• In case of emergencies outside of HSE working hours the Gardaí will be contacted immediately.
TOWNLANDS CARNIVAL 2017’s procedure for dealing with a disclosure is as follows;
1) TOWNLANDS CARNIVAL 2017’s Designated Liaison Person is informed immediately of the disclosure and if not present at the scene, will make their way immediately to the scene.
2) TOWNLANDS CARNIVAL 2017’s HSE contact is informed immediately of the disclosure and also the Gardaí if deemed necessary.
3) Any parents/ guardians of any persons who are minors, involved in the incident are immediately informed unless doing so would place the child/children or young person at risk from a parent/ guardian.
4) If a TOWNLANDS CARNIVAL 2017 staff member is in breach of any aspect of this child protection policy, their access to children will be halted immediately pending the outcome of an investigation. The right of the child supersedes that of the employee in this case. This action is effective immediately upon any disclosure or incident.
5) All persons who are under the age of 18 will remain in the company of the TOWNLANDS CARNIVAL 2017 designated person until such time that they are met with a parent/guardian.
Relevant Contact Details • Local HSE duty social worker; North Lee Area. Tel; (021)4927000 • Local Gardaí; Macroom. (026)20590
We undertake to:
• Advise primary carers of our child protection policy
• Inform primary carers of all activities
• Issue contact/ consent forms where relevant
• Comply with health and safety practices
• Operate child centred policies in accordance with best practice
• Adhere to recruitment guidelines
• Ensure as far as possible that activities are age – appropriate.
If TOWNLANDS CARNIVAL 2017has concerns about the welfare of the child/ young person, we will:
• Respond to the needs of the child / young person
• It is the responsibility of the designated persons to make contact with the primary carer without delay.
• Where there are child protection and welfare concerns we are obliged to pass these onto the Duty Social Worker and, in an emergency, the Gardaí.
• Have a designated person available for consultation with primary carers in the case of any concern over a child or young person’s welfare.
• Signed parental consent forms will be required for all volunteers under the age of 18.
• A parental consent form will also be required for any unaccompanied audience members under the age of 18 that are taking part in a children’s activity with TOWNLANDS CARNIVAL 2017
• Procedure for dealing with an allegation against staff and volunteers In respect of an allegation TBA1 will deal with issues relating to any issues relating to TOWNLANDS CARNIVAL 2017staff members and volunteers. TBA2 is the deputy TOWNLANDS CARNIVAL 2017Designated Liaison Person. TBA1 will deal with the process in relation to the child/ young person. TBA3 is the back-up person for both TBA1 and TBA2 in these cases. In the case of an allegation against a staff member or a volunteer, the staff member/volunteer will be suspended from their duties pending an investigation.
• The first priority is to ensure that no child is exposed to un-necessary risk.
• If allegations are made against the designated member of staff/volunteer, the deputy designated person should be contacted. If allegations are made against the deputy designated member of staff/volunteer, the back-up person will be contacted.
• Both the primary carers and child/young person should be informed of actions planned and taken.
• The staff member/volunteer will be informed as soon as possible of the nature of the allegation.
• The staff member/volunteer will be given the opportunity to respond.
• Any breach of the Child protection policy will result in temporary suspension/ removal of duties involving contact with children immediately. The staff member/volunteer will be brought through a certain procedure of disciplinary measures which are based on the severity of the accusation.
• The event controller of TOWNLANDS CARNIVAL 2017will be informed as soon as possible.
• Any action following an allegation of abuse against an employee should be taken in consultation with the HSE and Gardaí. • After consultation, the head of organisation should advise the person accused and agreed procedures will be followed.
Complaints and comments procedures
• Complaints or comments received will be responded to immediately.
• TBA1 has responsibility for directing complaints/comments to the event controller.
• Verbal complaints will be logged (on an incident form), returned to the office & responded to as soon as possible.
• In respect of the child/young person TBA1 will deal with issues related to the child/young person.
• In respect of the person against whom the allegation is made TBA1 will deal with issues related to the staff member/volunteer.
• Both the primary carers and child/young person should be informed of actions planned and taken. The child/young person should be dealt with in an age-appropriate manner; Accidents Procedure While TOWNLANDS CARNIVAL 2017considers safety a priority in all activities in the event of an accident the following procedures must be undertaken: In all cases TBA1 should be notified
• Staff must assess the seriousness of the accident and take appropriate action. Medical centre, hospital and local Garda telephone numbers are available from the venue manager’s manual. • If the accident is serious primary carers must be notified.
• An accident report form must be completed by a staff member.
• Accident report forms are available from the venue manager’s manual.
• Events preceding the accident and any other persons involved must be noted along with the actions that were taken. A copy of the accident report will be forwarded to TOWNLANDS CARNIVAL 2017’s insurance company without delay.
• A first aid box is available at each venue and in the production office
Dealing with a disclosure:
How staff and/ or volunteers respond to a child or young person who discloses a concern;
1. Stay calm.
2. Listen to what the child/ young person has to say.
3. Give them time to explain the situation/ incident.
4. Assure them of privacy.
5. Assure them they were right to come forward and tell someone.
6. Do not promise to keep any secrets.
7. Ensure you will support them and tell them what is happening.
Confidentiality Statement: TOWNLANDS CARNIVAL 2017is committed to ensuring peoples’ rights to confidentiality. However, in relation to child protection and welfare we undertake that:
• Information will only be forwarded on a ‘need to know’ basis in order to safeguard a child or young person
• Giving such information to the Gardaí or a HSE child protection officer for the protection of a child or young person is not a breach of confidentiality
• We cannot guarantee total confidentiality where the best interests of the child or young person are at risk
• Primary carers, children and young people have a right to know if information is being shared and ⁄ or a report made to the Health Services Executive, unless doing so could put the child at further risk
• As an arts organisation TOWNLANDS CARNIVAL 2017documents its exhibitions, education and outreach activities. Images including children will not be used for publicity unless prior consent is received from parents or primary carers.
• Records of information on children and their guardians are kept in a safe and confidential file in the form of a password protected document accessible only by Designated Liaison Person team.
Recruitment and Selection Policy Statement, TOWNLANDS CARNIVAL 2017undertakes to ensure to the best of its ability that staff are carefully selected, garda vetted, trained (where necessary), and supervised to provide a safe environment for all children and young people, by observing the following principles:
• Roles and responsibilities will be clearly defined for each job
• We will endeavour to select the most suitably qualified personnel
• Candidates will be required to submit an up to date c.v. and to sign contracts in the event of being offered a position.
• Candidates will be required to read and sign the child protection policy of SUNRISE CHILDREN’S FESTIVAL
• Candidates are asked to provide two written references that are recent, independent. All references will be verbally confirmed by SUNRISE CHILDREN’S FESTIVAL.
• Staff will be interviewed by a panel of at least two representatives, no person deemed to constitute a risk will be employed. • All staff must agree to consent to Garda Vetting, and where available this will be sought.
Managing and Supervising Staff – Policy Statement
To protect staff and children/young people, we undertake that New Staff will:
• Take part in a mandatory training session.
• Be made aware of the organisations code of conduct, child protection procedures, and the identity and role of who has been designated to deal with issues of concern.
• Receive an adequate level of supervision and review of their work practices.
• Be expected to have read and signed the Child Protection Policy Statement.
• Be provided with child protection information. Policy Statement on the involvement of primary carers.
TOWNLANDS CARNIVAL 2017 is committed to being open with all primary carers.
1. Townland Carnival has a zero tolerance policy regarding the possession, use or sale of Nitrous Oxide. If you are caught at the entrance gate with any amount of Nitrous Oxide or dispensers, you will be asked to put them into the amnesty bin or refused entry on to site. If you are caught with Nitrous Oxide on site it will be confiscated and you run the risk of being immediately ejected.
2. Townlands Carnival has zero tolerance policy regarding spray cans and markers pens. If you are caught trying to bring these prohibited items on to site, you will be refused entry. If you are caught with these items on site, you will be immediately ejected. Other prohibited items include; knives, fireworks, explosives, smoke canisters, air horns, flares, weapons, laser devices, sky lanterns, sound systems, glass and legal highs these will be confiscated from attendees if found, if refusal to give items up should occur, Townlands Carnival has the right to refuse entry or enforce immediate ejection.
Drugs & Illegal Substances
As per the law of the land and all other festivals in Ireland, it is illegal to misuse controlled drugs at Townlnands. Townlands Carnival does not condone drug use, do not bring drugs into our event!
Townlands Carnival Collective, our fantastic team of volunteers, and the community at large have put in a huge effort to pull off an amazing interactive event, with great music, and a mind-blowing visual feast, which we hope should be enough to keep you stimulated and entertained without recourse to the misuse of drugs or alcohol.
Please be aware that there are undercover police and security onsite who will take action as appropriate and immediately eject and possibly arrest anyone deemed to be dealing drugs. Experimenting with drugs can lead to adverse reactions, a very unpleasant experience or far worse, please don’t risk spoiling your time at Townlands Carnival; All our stewards and security are there to keep you safe so if you are feeling unwell or a bit lost please go speak to one of them and they will help find the safest place for you.
Illegal and legal drugs can kill – herbal highs will not be sold on site and if found they will be confiscated.
Filming and Photography is allowed throughout the public site, we just ask you do it respectfully. Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.
Please do not hold up your phones / tablets etc… for the entirety of a set, this is pretty annoying for the people behind you and we guarantee you will enjoy it so much more through your own eyes rather than a tiny little screen!
If anyone is found to be using their films / photos to make a profit onsite, their equipment may be confiscated and run the risk of being ejected from the festival immediately.
Photography is restricted or prohibited in certain areas: family camping areas, Big Bubbles childrens area, welfare, medical, security and police compounds and all backstage areas unless explicit permission is granted beforehand. Aerial remote controlled drones are not allowed onsite unless authorised ahead of the event.
– To qualify for the draw, each entrant must follow the instructions in the specific Facebook post. – over 18 years or over may apply.
– You must register on our website through the “Win Tickets” section
– For a ‘like’ and ‘share’ competition the entrant must ‘like’ the post and then share on his/her wall before the specified deadline finishes.
– Each person is only entitled to one entry. (Multiple likes and shares, or slogans will not increase chances of winning!)
– The competition closing date is final, and no further entries after this date and time will be counted.
– The winner will be announced on the Townlands Carnival page on the day (s) after the comp has ended.
– The winning prize is not refundable, non-exchangeable and non-transferable.
– The winner must claim the prize within 7 days and provide us with full name, email address and postal address to firstname.lastname@example.org
– The winner will be picked at random by a member of Townlands Carnival staff.
– We reserve the right to cancel this campaign and draw without prior notice.
– Townlands staff and relations are not eligible to win.